Terms & Conditions
The Legal Mumbo Jumbo
You own your domain name
While we may register your domain for you or transfer your existing domain to us in order to serve you better — you own your domain and are free to take it with you if you ever decide to go elsewhere.
You own your website
You also own your website and all of the content (text/media). If you ever decide to do business elsewhere, we will work with you to transfer your site. However, all custom designs are the intellectual property of Artillery and may not be sold, redistributed or given away. We ask that you respect the hard work we’ve put into your custom design.
We include a small link in the footer to indicate your website was designed, built and/or maintained by Artillery. We’re proud of the work we do! If you would like this link to not be present, please let us know.
These plans provide you with support for everything you need in a website plus access for technical support for an affordable fee. We keep your website up to date with the latest WordPress releases & plugin updates. Our Gold and Platinum Plans also give you up to 1 or 2 hours of technical support throughout any given month. Details of the services we provide in our plans can be discovered on our Managed Hosting & Monthly Maintenance & Security Plans pages.
Please note: Support hours do not rollover if unused at the end of your monthly billing cycle.
Please allow 24 – 48 hours on all support requests.
Although if you ask our current customers, most rave about how quickly we respond.
Websites built by Artillery are sold “as is”. Artillery hereby disclaim warranties of any kind, express or implied, including, without limitation, warranties of merchantability, use for a particular purpose and non-infringement. Artillery does not make any warranty the site will be error free or access will be continuous or uninterrupted.
You understand by hiring Artillery to build your website, you do so at your own discretion and risk. You agree to indemnify and hold harmless Artillery, its contractors, and respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the site, including but not limited to your violation of these terms.
Artillery is not responsible for any conflicts due to WordPress updates, Divi updates or third party plugin updates.
Devices and Browsers
Artillery optimizes and supports our website builds for the latest version of Safari, Firefox, and Google Chrome. Artillery optimizes and supports our website builds on iPhone 6 and newer (4.7 inch screen size and above).
A 50% deposit is required upfront on all projects.
If you hire us for a custom website design project, we require 50% of the project cost upfront before any work begins. The remaining balance is due within the reasonable timeframe listed in the proposal or when the project is completed, whichever comes first. We will always aim to have your site completed within the reasonable timeframe listed in the proposal.
Design & development revision policy
All projects include up to 2 rounds of revisions per page wireframe during the design phase. Once a wireframe is approved, site development or custom design will begin and the approved wireframe will be built. Additional wireframe changes requested beyond this point will require an additional fee.
Custom design projects include up to 2 rounds of revisions per page mockup during the design phase. Once the final designs are approved, site development will begin and the approved design will be built. Additional design changes requested beyond this point will require an additional fee.
Once development is complete, 1 additional round of technical revisions is allowed to verify there are no bugs, all links are pointing correctly, and the website was built as designed and functions as expected.
If the Client has decided to decline the Artillery Hosting, Maintenance, & Security Plan, the client, agrees and understands:
– Client is the full owner of the site and take on any responsibility that this entails.
– Client forfeits 50% hourly discount and expedited response for the Artillery Support portal for this website (artillerymedia.com/support/)
– Client takes full liability of any security breaches, hacks, and information leaks due to the site.
– Client understands that it is the responsibility of the client to make backups, monitor website security, and manage any and all ongoing functionality of the site.
– Client understands and agrees that WordPress (and other softwares and plugins used to build the site) require frequent backups and updates. Client agrees to take the full responsibility of these backups and updates and understands that not making these updates or backups could lead to security breaches, “hacks”, website down-time, and possibly even destruction of the site.
– Client releases any and all liability and/or responsibility of this website from Artillery and agrees to take all website responsibilities on themselves from this point forward.
– Client agrees to forfeit the discounted Artillery hourly rate of $85/hr for members.
– Client understands any ongoing hourly work can be purchased from Artillery for the rate of $170/hr.
Pricing & Fees
No hidden fees.
We are honest and straightforward about our prices. We occasionally have clients that have specific functionality requirements which entails additional costs and setup fees. If/when this is ever the case, we will outline everything for you in detail and present the cost for approval before the additional work starts.
Invoices are due net 30 days.
If Client is 3+ months behind on their monthly Hosting, Maintenance & Security Plan, Artillery reserves the right to take the website offline until all overdue invoices are paid. Upon payment of all overdue invoices, Artillery will put the site back online.
Managed Hosting and Monthly Maintenance & Security Plans
All Managed Hosting plans and Monthly Maintenance & Security Plans are billed on a recurring basis and may be canceled at any time with a 30-day written notice by either party. If you need assistance transferring your site to another provider, additional rates will apply and a specific quote will be provided at that time. Once your remaining balance has been processed and if applicable, once we’ve verified your new host has received all information, your account will be canceled with no further obligation.
Monthly fees are non-refundable.
Your monthly fees go towards paying your support costs each month. This is not just the support you ask for but our behind the scenes work as well. You’ll likely never notice, but throughout the month, we are constantly logging into your site to update your WordPress installation and plugins. Failing to do so could lead to all kinds of security loopholes that can compromise your website. Your website files and database are also backed up to ensure that in the event something happens, we have a stable backup of your site.
Initial deposits & setup fees are non-refundable.
These fees cover all setup costs (hosting, domain, design, etc) as well as time spent on your website project. The setup fee also goes to purchase additional design & development resources that may be needed for your project.
Hosting payments are non-refundable.
Please note, we do not offer refunds or pro-rated refunds of any kind for hosting services.
These are our terms and conditions in a nutshell. If for business purposes you require a more legal document, please contact us and we will be happy to provide it. We’re also happy to provide you with a W9 should you require it for tax purposes. If you have any specific questions or needs, please don’t hesitate to contact us. We’ll be happy to help you!
By contacting Artillery, you elect to opt-in to future communication from the Artillery team related to its products, services and best practice help. You may choose to opt-out of receiving this communication at anytime.
Please note: Artillery reserves the right to change/modify current Terms & Conditions at any time with no prior notice.
Did we scare you?
We love designing websites all day, worry-free; but we need to make sure we’re on the same page to best work together. If you have any questions on the Terms & Conditions above, please contact us. We’re happy to discuss any concerns or questions with you.